Would it surprise you to know that there's a great deal of consumer dissatisfaction with IVR (Interactive Voice Response) automated phone systems? In fact, it's frequently cited as the number one complaint in customer satisfaction surveys.

Why? Here are a few reasons:

First. Callers expressed frustration at the often complex "phone tree" navigation required to complete their inquiry.

Second. Callers were angry about companies that attempted to camouflage the route to a human by disabling the "0" button or burying the "get a live person" option deep within the hierarchical structure.

Third. Callers complained about the lack of professionalism presented by the navigational voice on the other end of the line.

At thewebvoice.com, our goal is to negate these concerns and assist you in building a successful IVR system that addresses your callers needs promptly and efficiently.

We already handle the complex IVR requirements of BMW/MINI Financial Services and have helped dozens of other clients' IVR applications ascend from phone tree hell into something a bit loftier!

Let's face it, IVR is here to stay. However, it doesn't have to virtually close the door on your perspective customers.

In addition to IVR recording, our expertise in related areas include professional voice talent and audio formatting for:

-Music On Hold Messaging
-Kiosk and Tradeshow Narration
-Call Box Messaging

It's your call: keep your existing IVR system or have us give you a sound makeover! We're here to talk about it - toll-free - at 1-877-284-7876.

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